The Ermine enters into the picture
According to psychology, a new habit needs regular practice and continuous feedback to form. To support users along this psychological journey of learning, we created a charming mascot, the Ermine (symbolising cleanliness, gracefulness and liveliness with her white fur), who playfully guides users through the interaction process and makes sure that every paw that leaves the machine is clean and sanitized. The Ermine provides clear steps and personalized feedback to hospital staff until they develop the right routine.